Water in the trayUpdated 6 months ago

It's normal for a small amount of water to collect in the drip tray after carbonation. This happens because when the pressure is released (by letting go of the button), some water is drawn up with the gas and flushed through the machine's valves, eventually reaching the drip tray. To minimize this, we recommend pulling down the release handle more slowly, allowing the valves to release excess gas at a lower rate. Ideally, the 'psshhh' sound should last for 2-3 seconds.

Another tip is to fill the bottle with water about 2 cm below the fill line, which can help reduce splashing.

If these tips don't resolve the issue, please contact our customer service team for further assistance.