Warranty and claims/Troubleshooting

Cover goes up

When the cover isn't latching or it is lifting when you press the button, please try the 3 troubleshooting steps below. A Torx T10 screwdriver will be required.

Cover does not go up

If the hood doesn't stay in the correct position at the top, try giving it a gentle upward push. This should realign it. If this doesn’t resolve the issue, your machine may need to be replaced. Please contact our customer service team for further ass

Water in the tray

It's normal for a small amount of water to collect in the drip tray after carbonation. This happens because when the pressure is released (by letting go of the button), some water is drawn up with the gas and flushed through the machine's valves, eve

Bad carbonation

Not enough bubbles and no excess water in the drip tray. If your carbonation isn't up to par and there is no excess water collection in the drip tray, here are a few troubleshooting steps to try:. If these steps don't resolve the issue, please contac

Rust/Limescale

Like any product, the Carbonator requires proper care to prevent issues such as rust or limescale. Always keep the machine dry and promptly wipe away any water droplets. If you encounter limescale or rust buildup, use a mild acid, such as white vineg

How to replace the gasblock gasket

Please find attached a short instructional video from our engineers demonstrating how to remove the gasket most easily. 1. Screw in the CO2 canister and close the head (no bottle is needed). 2. Press and hold the button, then start unscrewing the can